User Guide/Troubleshooting & Help

Troubleshooting & Help

Quick Access Inside Stackd
Frequently Asked Questions (FAQ)

Contact Us

Our support team is available during regular business hours, 9 a.m. - 5 p.m. PT time zone.
📞 1-877-856-2726
 

Billing Support

Support requests related to billing, or account permissions will only be available for those who are set up as administrators on their account and will need to be able to verify their identity.

Video Tutorials

If you’re looking for step-by-step guidance or demonstrations of key workflows, you can find helpful videos on stackd’s YouTube channel. These tutorials serve as our knowledge base, offering visual walk-throughs and answers to common questions.
 
Click below to view DesignTIME YouTube Video Tutorials:

Share Your Feedback

Stackd is committed to providing you with everything you need to efficiently manage your engineering projects.
If you have feedback that would make the software better, or help you use it more effectively, please email [email protected].

Software Updates

Any updates to stackd will display on the login screen of your account. Software updates are rolled out progressively to reduce the chance of negative impacts to our clients. You do not need to do anything to ensure you’re using the most recent version of the platform.